Rx Customer Service Specialist

Maui Jim Inc

Frenchs Forest, Australia
On-site
Rx order processing
Exceptional rx technical customer service
Enter rx orders into visionstar
Maui Jim Inc is seeking an Rx Customer Service Specialist for their Frenchs Forest, Australia location, focused on providing exceptional customer service and support in the eyewear industry. The role involves managing RX orders and inquiries, ensuring efficient processing, and supporting sales representatives, all while fostering the company's collaborative and inclusive culture

Job Summary

  • Ensure smooth & efficient RX order processing, offering comprehensive account and sales support, to facilitate future growth of the RX market and make superior customer service with Aloha our #1 goal throughout all other tasks.
  • Handle all RX specific customer service calls and respond to account inquiries, spreading the Aloha spirit and offering exceptional RX technical customer service support.
  • You will also gain an amazing benefits package, including low insurance premiums, flexible spending accounts, tuition reimbursement, and paid time off, rounding out our benefits and compensation with our Aloha culture work environment.

Matching Summary

Match Score: 85

Maui Jim Inc is seeking an Rx Customer Service Specialist for their Frenchs Forest, Australia location, focused on providing exceptional customer service and support in the eyewear industry. The role involves managing RX orders and inquiries, ensuring efficient processing, and supporting sales representatives, all while fostering the company's collaborative and inclusive culture.

Skills & Requirements

Must-have

  • RX order processing
  • Exceptional RX technical customer service
  • Enter RX orders into VisionStar
  • Handle redo's and returns
  • Process RX returns and create credit notes
  • Troubleshoot issues with accounts and patients
  • Provide technical RX support
  • Main contact for Peoria lab

Nice-to-have

  • Spread the Aloha spirit
  • Develop training sessions
  • Conduct account site visits
  • Analyze functions for improvements
  • Assist entire RX team

Key Requirements

  • RX program knowledge
  • Maui Jim production range standards

Work Rights

Not specified

Tailored Resume

Cover Letter