Customer Success, Program Management, Manager

Salesforce

Multiple Locations
Base: $117,400 - $177,600 annually; bonus/equity: ...
Technical health and proactive monitoring
Cross-functional initiatives
Customer experience goals
The Manager, Program Management is a key leader in our Customer Success organization, responsible for driving large-scale, cross-functional initiatives

Job Summary

  • The Manager, Program Management is a key leader in our Customer Success organization, responsible for driving large-scale, cross-functional initiatives.
  • This role will focus on our Technical Health and Proactive Monitoring offerings, driving coordination, alignment, and delivery across a set of cross-functional technical teams within the organization and supporting a monthly release cadence centered on customer value.
  • Salesforce offers a variety of benefits to help you live well including time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.

Matching Summary

The Manager, Program Management is a key leader in our Customer Success organization, responsible for driving large-scale, cross-functional initiatives.

Salary

Base: $117,400 - $177,600 annually; Bonus/Equity: company bonus, incentive for sales roles, equity as applicable; Benefits: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), employee stock purchasing program

Skills & Requirements

Must-have

  • Technical Health and Proactive Monitoring
  • cross-functional initiatives
  • customer experience goals
  • driving program plans
  • PMO best practices

Nice-to-have

  • AI CRM
  • workforce transformation
  • fearless decision-making
  • embody core values

Key Requirements

  • 7+ years of Program Management experience
  • Certified ScrumMaster (CSM), PMI Agile Certified Practitioner (PMI-ACP), Professional Scrum Certifications (PSM) or Scaled Agile Framework (SAFe) Scrum Master (SSM)
  • highly matrixed environment
  • global teams across multiple cultures

Work Rights

Not specified

Tailored Resume

Cover Letter