Technical Support Engineer

EEZE

Birkirkara, Malta
**
24/7 dynamic team
Software and live casino support
Incident and problem management
** EEZE is seeking a Technical Support Engineer to join their 24/7 team in Birkirkara, Malta. The role focuses on providing exceptional technical assistance and support while collaborating with cross-functional teams to ensure timely resolution of incidents and issues. **

Job Summary

  • Monitor and oversee all software, live casino studio, and compliance incidents proactively, ensuring timely response and resolution within contracted SLAs.
  • Act as the primary point of contact for critical incidents, facilitating communication and coordination between various stakeholders and operators.
  • Build internal knowledge base and self-support articles to help in acting faster on future incidents.

Matching Summary

Match Score: 75

** EEZE is seeking a Technical Support Engineer to join their 24/7 team in Birkirkara, Malta. The role focuses on providing exceptional technical assistance and support while collaborating with cross-functional teams to ensure timely resolution of incidents and issues. **

Skills & Requirements

Must-have

  • 24/7 dynamic team
  • software and live casino support
  • incident and problem management
  • IT environments understanding
  • basic application and network troubleshooting

Nice-to-have

  • exceptional analytical skills
  • top-notch customer service
  • proactive monitoring and oversight

Key Requirements

  • University Diploma or Degree in ICT
  • 2 years of experience
  • ITIL v4 Foundation is a plus
  • Willing to work shifts including weekends

Work Rights

Not specified

Tailored Resume

Cover Letter