In Service Engineer System

KID-Systeme

Beijing, China
Onsite
In-service event analysis
Customer technical query resolution
Onsite technical assistance
The job holder is responsible for providing engineering assistance to the customers to ensure that all technical queries, concerns and needs are well answered and addressed within the defined time scale and with good quality, including onsite assistance when required and necessary

Job Summary

  • The job holder is responsible for providing engineering assistance to the customers to ensure that all technical queries, concerns and needs are well answered and addressed within the defined time scale and with good quality, including onsite assistance when required and necessary.
  • The job holder is responsible for analysing in-service events to identify potential fleet issues, and launch appropriate corrective actions, ensuring proper follow-up with the relevant customer service organisations.
  • The job holder is responsible for customer communication in the domains of support engineering to ensure the latest development & improvement & Solutions of Airbus products & services are effectively communicated to customers through various means.

Matching Summary

The job holder is responsible for providing engineering assistance to the customers to ensure that all technical queries, concerns and needs are well answered and addressed within the defined time scale and with good quality, including onsite assistance when required and necessary.

Skills & Requirements

Must-have

  • In-service event analysis
  • Customer technical query resolution
  • Onsite technical assistance
  • Fleet issue identification
  • Corrective action implementation
  • Airbus technical documentation

Nice-to-have

  • Agility with business needs
  • Open mindset and adaptability
  • Commitment to customer service
  • Tenacious and reliable work ethic

Key Requirements

  • Engineering degree in aeronautics and astronautics
  • Fluent Chinese speaker
  • Fluent English (oral and written)
  • Experience in Airline or MRO system engineer
  • Knowledge of CAAC Regulation
  • Type training for A320/A330/A350

Work Rights

Not specified

Tailored Resume

Cover Letter