Performs routine support duties including first line user support, troubleshooting hardware, software and connectivity issues, and escalating complex issues
Job Summary
Performs routine support duties including first line user support, troubleshooting hardware, software and connectivity issues, and escalating complex issues.
Ensures tickets are managed to closure and keeps users / clients updated on status and progress.
Learns and complies with Service Desk policies and procedures, and contributes to the knowledge base.
Matching Summary
Performs routine support duties including first line user support, troubleshooting hardware, software and connectivity issues, and escalating complex issues.