Scaled Success Manager

Runway AI Inc

Remote, North America
Base: $150,000-$190,000; bonus/equity: not specifi...
Fully remote
Build scalable customer success operations
Design and execute playbooks
Automation and engagement strategies
Runway AI Inc is seeking a Scaled Success Manager to build scalable customer success operations for their mid-market customer segment. The ideal candidate will have experience in customer success, account management, or growth roles, with a strong systems-oriented mindset and technical fluency in AI and creative software products

Job Summary

  • We are building AI to simulate the world through merging art and science.
  • You'll own the success of our mid-market customer segment, designing and executing the playbooks, automation, and engagement strategies that drive retention and expansion at scale.
  • Our team consists of creative, open minded, caring and ambitious people who are determined to change the world.

Matching Summary

Match Score: 85

Runway AI Inc is seeking a Scaled Success Manager to build scalable customer success operations for their mid-market customer segment. The ideal candidate will have experience in customer success, account management, or growth roles, with a strong systems-oriented mindset and technical fluency in AI and creative software products.

Salary

Base: $150,000-$190,000; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • build scalable customer success operations
  • design and execute playbooks
  • automation and engagement strategies
  • monitor account health and usage
  • advocate for mid-market customer needs
  • establish systems, tools, and processes

Nice-to-have

  • systems-thinker
  • creative, open minded, caring and ambitious
  • bias toward action and comfort with ambiguity
  • collaborating across teams

Key Requirements

  • 4+ years in customer success, account management, or growth roles
  • demonstrated experience building scaled/digital customer engagement programs
  • track record of driving retention and expansion metrics
  • portfolio management model (75-100+ accounts)
  • strong technical fluency
  • exceptional written communication skills
  • data-driven approach to decision making
  • experience in SaaS, AI/ML, or creative software industries preferred

Work Rights

Not specified

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