Associate It Service Delivery Management Officer

Unempleo

Fully remote
Itil service operations processes
Managing it service delivery
It security standards
The Associate IT Service Delivery Management Officer position at Unempleo is aimed at an IT professional with experience in delivering secure IT services in challenging environments. The role emphasizes strong service delivery management, stakeholder coordination, and operational resilience, particularly in the context of humanitarian operations

Job Summary

  • The Associate IT Service Delivery Management Officer is responsible for ensuring that IT systems and services are available and delivered consistently, reliably, and effectively.
  • The incumbent oversees day-to-day operations and coordinates the work of multiple support groups, both internal to UNHCR, as well as, Managed Service Providers (MSPs) and ensures the various MSPs (both local and corporate) and UNHCR IT staff under their supervision deliver efficient and effective systems and services in accordance to contractual obligations and best practices.
  • The successful candidate combines technical expertise, operational resilience, and strong interpersonal skills to ensure the delivery of secure, reliable, and compliant IT services in a challenging and dynamic humanitarian environment.

Matching Summary

Match Score: 85

The Associate IT Service Delivery Management Officer position at Unempleo is aimed at an IT professional with experience in delivering secure IT services in challenging environments. The role emphasizes strong service delivery management, stakeholder coordination, and operational resilience, particularly in the context of humanitarian operations.

Skills & Requirements

Must-have

  • ITIL Service Operations processes
  • managing IT service delivery
  • IT security standards
  • business continuity
  • stakeholder management

Nice-to-have

  • resilient and solutions-oriented
  • adaptability
  • trusted escalation point
  • operational resilience

Key Requirements

  • ITIL Certification
  • Project Management Certification
  • 3 years relevant experience with Undergraduate degree
  • Experience in ITIL Service Operations processes
  • Experience coordinating activities across different partner organizations

Work Rights

Not specified

Tailored Resume

Cover Letter