Customer Experience Advisor | S1 | Retail Banking | Edinburgh Hs Branch

Santander UK

Edinburgh, United Kingdom
Base: £25,000; bonus/equity: £500 annual cash allo...
Outstanding customer service
Effective communication with customers
Day-to-day transactions and queries
Santander is evolving into a technology-driven organisation, driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible

Job Summary

  • Santander is evolving into a technology-driven organisation, driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.
  • You’ll be a listener and problem solver, helping customers with transactions, technology, and protecting them against fraud and scams.
  • Starting salary of £25,000 plus a £500 annual cash allowance to spend on our great range of benefits, including holiday, pension, and wellbeing support.

Matching Summary

Santander is evolving into a technology-driven organisation, driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.

Salary

Base: £25,000; Bonus/Equity: £500 annual cash allowance; Benefits: 25 days holiday plus bank holidays, pension, voluntary healthcare, death-in-service benefit, income protection insurance, share plans, staff product discounts, wellbeing support, enhanced family leave

Skills & Requirements

Must-have

  • outstanding customer service
  • effective communication with customers
  • day-to-day transactions and queries
  • customer fraud and scam protection
  • acting as first point of contact

Nice-to-have

  • desire to go above-and-beyond
  • flexible and can-do approach
  • openness to broad range of activities
  • ability to grow and adapt

Key Requirements

  • Proven ability to deliver outstanding customer service
  • Ability to communicate effectively
  • Right to work in the UK

Work Rights

Right to work in the UK

Sponsorship: available

Tailored Resume

Cover Letter