Technical Application Specialist

Epicor Software Corporation

Vernon, BC, Canada
Base: 65,000 cad to 104,000 cad; bonus/equity: not...
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3+ years technical support experience
Sql scripting and stored procedures
Erp software business processes
** Epicor Software Corporation is seeking to build a talent pool for future Technical Application Specialist positions in Vernon, BC. The role involves diagnosing and resolving software issues related to their ERP solutions, emphasizing strong technical skills and customer support. **

Job Summary

  • This role involves diagnosing, troubleshooting, and resolving technical issues for Epicor's LumberTrack/BisTrack ERP software and mobile apps.
  • Candidates will provide functional application training to customers and manage support cases with timely updates via phone and email.
  • Epicor offers comprehensive health benefits, internal mobility opportunities, and free LinkedIn Learning licenses for professional development.

Matching Summary

Match Score: 75

** Epicor Software Corporation is seeking to build a talent pool for future Technical Application Specialist positions in Vernon, BC. The role involves diagnosing and resolving software issues related to their ERP solutions, emphasizing strong technical skills and customer support. **

Salary

Base: 65,000 CAD to 104,000 CAD; Bonus/Equity: Not specified; Benefits: Comprehensive health and wellness, LinkedIn Learning, mentorship

Skills & Requirements

Must-have

  • 3+ years technical support experience
  • SQL scripting and stored procedures
  • ERP software business processes
  • Troubleshooting and documentation skills
  • Customer service and communication skills

Nice-to-have

  • Data warehouse and Data Cube experience
  • Crystal Reports and SRS Reports knowledge
  • High call volume environment experience
  • Multi-tasking under pressure
  • Remote desktop and VPN proficiency

Key Requirements

  • Post-secondary education in related discipline
  • Minimum 3 years of applicable experience
  • Proficiency with MS Office and Remote Desktop

Work Rights

Not specified

Tailored Resume

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