Customer Service Advisor

Ashtead Plant Hire Company Ltd

Location
Not specified; not specified; generous holiday all...
On-site
Proven customer service experience
Inbound order and sales enquiries
Multi-channel communication skills
The role involves managing the entire customer journey from enquiry to post-hire feedback while building strong relationships

Job Summary

  • The role involves managing the entire customer journey from enquiry to post-hire feedback while building strong relationships.
  • Employees will use product knowledge to identify upselling opportunities and contribute to improving revenue and service standards.
  • The company offers an industry-leading flexible rewards package including generous holiday allowance, life assurance, and a pension scheme.

Matching Summary

The role involves managing the entire customer journey from enquiry to post-hire feedback while building strong relationships.

Salary

Not specified; Not specified; Generous holiday allowance, life assurance, retail discount, pension scheme

Skills & Requirements

Must-have

  • Proven customer service experience
  • Inbound order and sales enquiries
  • Multi-channel communication skills
  • Accurate transaction documentation
  • MS Office computer literacy

Nice-to-have

  • Industry experience advantageous
  • Continuous improvement ethic
  • Strong interpersonal skills
  • Commercial acumen awareness
  • Flexible and adaptable approach

Key Requirements

  • Experience handling inbound order/sales enquiries
  • Ability to communicate via telephone, web, and email
  • Good level of computer literacy in MS Office packages

Work Rights

Not specified

Tailored Resume

Cover Letter