Senior Technical Account Manager

Embeda

Warsaw, Poland
Base: zł193,800 pln - zł290,600 pln; bonus/equity:...
Fully remote
Technical account management
Customer escalation management
Project management skills
The Technical Account Manager will develop and maintain close relationships with a strategic group of implementing and production customers while acting as their advocate within Support and other internal teams

Job Summary

  • The Technical Account Manager will develop and maintain close relationships with a strategic group of implementing and production customers while acting as their advocate within Support and other internal teams.
  • This role requires a self-motivated professional with technical acumen, strong communication, and project management skills to navigate challenges with large and complex customers.
  • Embeda offers a flexible work approach combining in-person and remote work, a supportive culture rooted in integrity and empathy, and a comprehensive compensation package including base salary, bonuses, and stock grants.

Matching Summary

The Technical Account Manager will develop and maintain close relationships with a strategic group of implementing and production customers while acting as their advocate within Support and other internal teams.

Salary

Base: zł193,800 PLN - zł290,600 PLN; Bonus/Equity: Eligible for Workday Bonus Plan and stock grants; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • Technical account management
  • Customer escalation management
  • Project management skills
  • Workday product expertise
  • C-level stakeholder engagement
  • SaaS solution implementation
  • Customer relationship building

Nice-to-have

  • Multilingual communication
  • Cross-functional collaboration
  • Problem-solving under pressure
  • Continuous improvement initiatives
  • Flexible work environment
  • Travel up to 25%
  • Positive attitude and adaptability

Key Requirements

  • BS or MS in Technical Degree or equivalent experience
  • 7+ years in product support or account management
  • 5+ years managing complex SaaS solutions
  • Fluent English required
  • Experience with large enterprise accounts

Work Rights

Not specified

Tailored Resume

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