Assistant Service Manager

Philips UK

Hong Kong, Hong Kong
Supervise customer service agents
Resolve escalated customer cases
Monitor daily workflows
Supervise a team of Customer Service Agents, ensuring KPIs and service levels are consistently met

Job Summary

  • Supervise a team of Customer Service Agents, ensuring KPIs and service levels are consistently met.
  • Handle and resolve escalated customer cases requiring managerial oversight and conduct performance reviews.
  • Support and implement continuous improvement initiatives to enhance customer satisfaction and collaborate cross-functionally.

Matching Summary

Supervise a team of Customer Service Agents, ensuring KPIs and service levels are consistently met.

Skills & Requirements

Must-have

  • Supervise customer service agents
  • Resolve escalated customer cases
  • Monitor daily workflows
  • Track team performance metrics
  • Implement continuous improvement initiatives

Nice-to-have

  • Coaching and employee development
  • Cross-functional collaboration
  • Enhance customer satisfaction

Key Requirements

  • Bachelor's Degree or Vocational Education
  • Minimum 1 year experience with Bachelor's
  • Minimum 4 years experience with Vocational Education
  • Customer Service/Success/Support experience
  • Healthcare Industry experience preferred

Work Rights

Not specified

Tailored Resume

Cover Letter