Crs Business Improvement Manager

Satair USA, Inc.

Herndon, VA, US
Base: competitive base salary; bonus/equity: incen...
60% onsite
Customer resolution services expertise
Strategic project management
Operational efficiency improvement
Satair USA, Inc. is seeking a Customer Resolution Services - Business Improvement Manager to enhance operational efficiency and standardization within their services. The role involves leading strategic projects, optimizing processes, and fostering collaboration across teams to improve customer satisfaction

Job Summary

  • The CRS Business Improvement Manager will contribute substantially to global standardization and lead key strategic projects to improve operational efficiency and customer satisfaction.
  • The role offers competitive financial rewards including base salary, incentive compensation, profit sharing, retirement plans, and an Employee Stock Ownership Plan.
  • The working environment is a 24/7 fulfillment center near Washington Dulles International Airport, supporting a large team and utilizing advanced technology like Autostore to increase productivity.

Matching Summary

Match Score: 85

Satair USA, Inc. is seeking a Customer Resolution Services - Business Improvement Manager to enhance operational efficiency and standardization within their services. The role involves leading strategic projects, optimizing processes, and fostering collaboration across teams to improve customer satisfaction.

Salary

Base: Competitive base salary; Bonus/Equity: Incentive compensation including profit sharing; Benefits: Comprehensive insurance and paid time off

Skills & Requirements

Must-have

  • Customer Resolution Services expertise
  • Strategic project management
  • Operational efficiency improvement
  • Data analytics and KPI management
  • Cross-functional stakeholder leadership
  • Process standardization and optimization

Nice-to-have

  • Agile project management experience
  • Global collaboration skills
  • Innovation and digitalization focus
  • Customer interaction and focus groups
  • Experience with aerospace logistics

Key Requirements

  • Bachelor’s degree in Business or related field
  • 6+ years customer service experience
  • Advanced financial and data analysis skills
  • Project management experience (Airbus LBIP+, Agile preferred)
  • Ability to travel up to 20%
  • Work authorization for US without visa sponsorship

Work Rights

Must have current US work authorization

Tailored Resume

Cover Letter