Junior Noc Analyst

audatex.us

Mexico City, Mexico
Not specified
Good english language skills
Help desk operations knowledge
Basic network technology knowledge
Solera is seeking a Junior NOC Analyst in Mexico City to support the 24/7 management of its technology platform. The ideal candidate should possess basic IT knowledge and strong communication skills, with a willingness to learn in a fast-paced environment

Job Summary

  • The role involves monitoring the performance and availability of all IT infrastructure including network, backup, storage, and cloud services.
  • Candidates will handle incoming calls or emails from supporting teams, customers, vendors, and employees while ensuring SLAs are respected.
  • Solera is a global leader processing over 300 million digital transactions annually with an innovative culture dedicated to bringing the future to bear today.

Matching Summary

Match Score: 75

Solera is seeking a Junior NOC Analyst in Mexico City to support the 24/7 management of its technology platform. The ideal candidate should possess basic IT knowledge and strong communication skills, with a willingness to learn in a fast-paced environment.

Skills & Requirements

Must-have

  • Good English language skills
  • Help Desk operations knowledge
  • Basic network technology knowledge
  • Incident management process adherence
  • Multi-tasking ability

Nice-to-have

  • Willingness to learn in fast pace
  • Quick adaptation to change
  • Experience with cloud services
  • Ticket management reporting tasks

Key Requirements

  • University degree or relevant experience
  • Working knowledge of Help Desk/Customer Support center operations

Work Rights

Not specified

Tailored Resume

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