Offer exceptional guest care at all times and maintain expert knowledge of the hotel product, outlets and local area
Job Summary
Offer exceptional guest care at all times and maintain expert knowledge of the hotel product, outlets and local area.
Organise special occasion requests and VIP stays to create memorable experiences and collaborate with colleagues in other departments to elevate the overall guest experience.
We look after our colleagues just as well as we look after our guests, offering ongoing job-related training programmes with clear paths for progression.
Matching Summary
Offer exceptional guest care at all times and maintain expert knowledge of the hotel product, outlets and local area.
Skills & Requirements
Must-have
Exceptional guest care
Expert hotel knowledge
Resolve guest queries efficiently
Organize special occasions
Collaborate with departments
Utilize relevant systems
Adhere to company policies
Nice-to-have
Genuine passion for memorable moments
Positive approach to change
Pro-active and hands-on
Empowered to work on initiative
Friendly team player
Confident communicator
Engaged with community initiatives
Key Requirements
Must be able to work in a fast-paced environment
Must be able to adhere to Data Protection and Health and Safety regulations