Senior Engineer/ Technical Specialist

NTT AUSTRALIA PTY

Not specified (assumed office-based unless noted otherwise).
Aruba wireless expertise
Meraki or cisco wireless knowledge
Itil process deep working knowledge
NTT Australia is seeking a Senior Engineer/Technical Specialist to enhance their Security Managed Services team. The ideal candidate will possess extensive experience in managing complex security infrastructures and a strong client-focused approach, working to ensure the reliability and security of client systems

Job Summary

  • You will be at the helm of ensuring clients' infrastructures are secure, robust, and running smoothly through proactive incident resolution.
  • The role involves diving deep into third-line support calls to uncover root causes of incidents and implementing advanced solutions.
  • As a seasoned professional, you will coach junior team members on advanced technical troubleshooting and contribute to operational improvements.

Matching Summary

Match Score: 85

NTT Australia is seeking a Senior Engineer/Technical Specialist to enhance their Security Managed Services team. The ideal candidate will possess extensive experience in managing complex security infrastructures and a strong client-focused approach, working to ensure the reliability and security of client systems.

Skills & Requirements

Must-have

  • Aruba Wireless expertise
  • Meraki or Cisco wireless knowledge
  • ITIL process deep working knowledge
  • Managed services environment experience
  • Root cause analysis for critical incidents

Nice-to-have

  • Strong client-focused approach
  • Ability to work across cultures
  • Willingness to work longer hours
  • Project management within technology domain
  • Disaster recovery function experience

Key Requirements

  • 4-7 years experience for Senior Engineer level
  • 7-10 years experience for Technical Specialist level
  • Bachelor's degree in IT/Computing or equivalent work experience

Work Rights

Not specified

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