Citigroup is seeking an Issue Management Lead Analyst, VP, in Heredia, Costa Rica, to oversee and coordinate issue management processes, ensuring compliance and remediation of control gaps. The ideal candidate should possess extensive experience in operational risk management, compliance, and strong analytical skills
Job Summary
This role is responsible for coordinating the comprehensive management of issues to ensure Citi maintains compliance and remediates findings from internal and external reviews.
The incumbent will facilitate business quality control engagement across the full lifecycle of high-impact issue remediations and provide robust challenge to key stakeholders.
Candidates must possess strong analytical skills to assess issue remediation trends, identify key risks, and develop insights for continuous process improvement.
Matching Summary
Match Score: 85
Citigroup is seeking an Issue Management Lead Analyst, VP, in Heredia, Costa Rica, to oversee and coordinate issue management processes, ensuring compliance and remediation of control gaps. The ideal candidate should possess extensive experience in operational risk management, compliance, and strong analytical skills.
Skills & Requirements
Must-have
6-10 years operational risk experience
Control gap identification and remediation
Root cause analysis and CAP development
Regulatory compliance and policy adherence
Stakeholder engagement and challenge skills
Microsoft Excel and PowerPoint proficiency
Nice-to-have
Experience with iCAPS platform
Strong analytical skills for trend assessment
Ability to drive process improvement initiatives
Diplomacy in negotiating with senior stakeholders
Self-motivated culture of control mindset
Key Requirements
Bachelor's degree required; Master's preferred
Minimum 6-10 years in financial services control functions
Proven experience in operational risk or compliance
Proficiency in Microsoft Office suite and data analysis