The Guest Services Manager is responsible for curating and leading the end-to-end guest experience across Sydney Precinct for one of JLL's banking clients
Job Summary
The Guest Services Manager is responsible for curating and leading the end-to-end guest experience across Sydney Precinct for one of JLL's banking clients.
This role owns the quality, consistency, and intent of every guest touchpoint, from arrival in the lobby, through access and vertical journey, to arrival at Client Suites, Private Wealth Concierge, or Executive Concierge services across Kent St and Barangaroo offices.
Success is measured by guests feeling welcomed, confident, and well supported at every stage of their visit, and by teams being empowered to deliver consistently high service standards with ease.
Matching Summary
The Guest Services Manager is responsible for curating and leading the end-to-end guest experience across Sydney Precinct for one of JLL's banking clients.
Skills & Requirements
Must-have
Guest journey design
Service standards
Hospitality leadership
Client relationship management
On-site execution
Nice-to-have
Modern workplace principles
Human-centered responses
Optimistic and inclusive approach
VIP and executive experiences
Key Requirements
3-5 years experience in hospitality, workplace, or facilities
Experience supporting customer/employee experience teams
Hospitality, facilities management, or related experience