Voice Network Engineer

Unisys UK

Bangalore, India
3+ years voice & cloud contact center support
2+ years cloud contact center as a service
Basic understanding of network infrastructure
Provide support for Global Contact Center and audio/video conferencing

Job Summary

  • Provide support for Global Contact Center and audio/video conferencing.
  • Ensure video conferencing endpoints are operational and up to date.
  • Respond to user trouble tickets related to Cloud Contact Center within service levels.

Matching Summary

Provide support for Global Contact Center and audio/video conferencing.

Skills & Requirements

Must-have

  • 3+ years Voice & Cloud Contact Center support
  • 2+ years Cloud Contact Center as a Service
  • Basic understanding of Network Infrastructure

Nice-to-have

  • Ability to work in a 24x7 Support environment
  • Experience with emerging technologies
  • Coordination with communications carriers

Key Requirements

  • 3+ years of experience
  • 2+ years in Cloud Contact Center technologies
  • Experience with Avaya, Cisco, Genesys

Work Rights

Not specified

Tailored Resume

Cover Letter