The role involves leading a team of specialists to ensure the highest working standards in customer care and relations while driving customer loyalty
Job Summary
The role involves leading a team of specialists to ensure the highest working standards in customer care and relations while driving customer loyalty.
Thermo Fisher Scientific is a world leader in serving science with a mission to enable customers to make the world healthier, cleaner, and safer.
This position offers excellent opportunities for career growth within a Global Business Services team that has operated successfully for over 10 years.
Matching Summary
The role involves leading a team of specialists to ensure the highest working standards in customer care and relations while driving customer loyalty.
Skills & Requirements
Must-have
Customer Care Billing and Invoicing leadership
ERP system management experience
Team coaching and mentoring skills
Cross-functional communication abilities
Complex billing resolution expertise
Nice-to-have
Shared services environment background
Process improvement project experience
Highly motivated self-starter attitude
Flexible approach to business demands
Strong analytical and presentation skills
Key Requirements
Bachelor's degree or equivalent work experience
Minimum 3+ years customer care leadership experience
Experience with ERP systems
Demonstrated people management and development skills