Job Summary

• A Data Analyst leverages strong technical and analytical abilities to synthesize complex workforce data into clear, actionable, data-driven insights.
• This role is responsible for partnering closely with Workforce Management leaders and operational stakeholders to apply established and develop new analytical processes across staffing, scheduling, forecasting, and productivity datasets to support service level and cost objectives.
• The analyst translates workforce performance trends into easily understood stories that inform decision-making related to capacity planning, labor efficiency, and customer experience outcomes.

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Skills & Requirements

Key Requirements

• 2-3 years work experience
• Intermediary understanding of SQL
• Bachelor's degree or equivalent
• Legally permitted to work in the United States
• 18 years of age or older

Work Rights