Service Technician Specialist

PHINIA

Duesseldorf, Germany
Hybrid
Customer-facing technical support
Automotive aftermarket diagnostics
Vehicle systems diagnostics
The Service Technician Specialist is a customer-facing technical support role responsible for delivering high-quality support across PHINIA’s aftermarket portfolio

Job Summary

  • The Service Technician Specialist is a customer-facing technical support role responsible for delivering high-quality support across PHINIA’s aftermarket portfolio.
  • This role plays an active part in supporting revenue growth by identifying opportunities, reinforcing product value, and collaborating with sales teams to help convert technical insight into sales outcomes.
  • PHINIA promotes and cultivates an inclusive culture and diverse perspectives, strives to maintain its reputation for excellence, thrives on the power of collaboration, and fosters the development of our talented employees.

Matching Summary

The Service Technician Specialist is a customer-facing technical support role responsible for delivering high-quality support across PHINIA’s aftermarket portfolio.

Skills & Requirements

Must-have

  • customer-facing technical support
  • automotive aftermarket diagnostics
  • vehicle systems diagnostics
  • engine management systems
  • electrical systems expertise
  • CRM/ticketing tools proficiency

Nice-to-have

  • collaboration with sales teams
  • contribute to service documentation
  • proactive learning mindset
  • global and cross-matrix organization experience

Key Requirements

  • 5+ years experience in automotive distributor/supplier
  • Strong technical background
  • Proficient with vehicle systems
  • Excellent verbal and written communication
  • Customer-focused mindset
  • Logical problem-solver
  • Comfortable using diagnostic software

Work Rights

Must be currently authorized to work on a full-time basis in Germany

Sponsorship: available

Tailored Resume

Cover Letter