Head Of Client Support-credit & Loan Platform

Broadridge Business Process Outsourcing LLC

Base: $160,000-$180,000 usd; bonus/equity: bonus e...
Hybrid
5-8 years professional work experience
Saas portfolio management product knowledge
Team management in hybrid global environment
The role is responsible for providing post-sale technical support services including installation, troubleshooting, and maintenance for a cloud-based proprietary software

Job Summary

  • The role is responsible for providing post-sale technical support services including installation, troubleshooting, and maintenance for a cloud-based proprietary software.
  • Candidates will manage a team of technical support analysts across multiple offices while collaborating with global staff in a hybrid management approach.
  • The position offers a competitive salary range between $160,000-$180,000 USD with bonus eligibility and comprehensive benefit offerings.

Matching Summary

The role is responsible for providing post-sale technical support services including installation, troubleshooting, and maintenance for a cloud-based proprietary software.

Salary

Base: $160,000-$180,000 USD; Bonus/Equity: Bonus Eligible; Benefits: Comprehensive offerings available at broadridgebenefits.com

Skills & Requirements

Must-have

  • 5-8 years professional work experience
  • SaaS portfolio management product knowledge
  • Team management in hybrid global environment
  • Technical trade and application support
  • Jira sprint management prioritization

Nice-to-have

  • Passion for client service and technology
  • Strong analytical and problem-solving skills
  • Excellent written and verbal communication
  • AI initiatives and data strategy adherence
  • Experience with Salesforce and Power BI

Key Requirements

  • Degree in finance, accounting, analytics, or technology
  • 5-8 years of professional work experience
  • Proficiency in Microsoft Office Suite

Work Rights

Not specified

Tailored Resume

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