It Manager

BW Forsyth PartnersT LLC

Fully remote
Lead india service desk team
50% hands-on technical work
Bachelor's degree in it or cs
The IT Manager leads the India Service Desk team while providing after-hours support for over 1,500 users in the United States

Job Summary

  • The IT Manager leads the India Service Desk team while providing after-hours support for over 1,500 users in the United States.
  • This working manager role requires balancing approximately 50% hands-on technical ticket resolution with 50% people management and service operations.
  • The position demands a candidate with 15+ years of experience who can foster ownership and evolve team capabilities to meet changing business needs.

Matching Summary

The IT Manager leads the India Service Desk team while providing after-hours support for over 1,500 users in the United States.

Skills & Requirements

Must-have

  • Lead India Service Desk team
  • 50% hands-on technical work
  • Bachelor's degree in IT or CS
  • 15+ years overall experience
  • 5+ years leading IT support teams

Nice-to-have

  • CompTIA A+ certification
  • Microsoft MCP certification
  • Customer-centric leadership style
  • Continuous improvement mindset
  • Root cause analysis skills

Key Requirements

  • Bachelor's degree in Information Technology or Computer Science
  • 15+ years of total professional experience
  • 5+ years leading IT support or Service Desk teams
  • CompTIA A+ or Microsoft MCP certification preferred

Work Rights

Not specified

Tailored Resume

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