Technical Support Engineer - Adaptive Planning

Workday

Warsaw, Poland
Base: zł167,200 pln - zł250,800 pln; bonus/equity:...
Hybrid (50% in-office, 50% remote)
5+ years technical support experience
2+ years enterprise cloud software support
Linux sql dbms programming skills
Workday is seeking a Technical Support Engineer for its Adaptive Planning team in Warsaw, Poland, emphasizing a culture of integrity, empathy, and collaboration. The role requires a seasoned professional with experience in technical support for enterprise cloud applications and offers a hybrid work environment

Job Summary

  • The role involves partnering with Product Development and Support Analyst teams to deliver creative workarounds for complex technical challenges.
  • Candidates will manage a diverse case queue for the Adaptive Planning Suite, ensuring timely updates for a global customer base.
  • Workday offers a culture rooted in integrity, empathy, and shared enthusiasm where employees are trusted to take risks and grow.

Matching Summary

Match Score: 85

Workday is seeking a Technical Support Engineer for its Adaptive Planning team in Warsaw, Poland, emphasizing a culture of integrity, empathy, and collaboration. The role requires a seasoned professional with experience in technical support for enterprise cloud applications and offers a hybrid work environment.

Salary

Base: zł167,200 PLN - zł250,800 PLN; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package including flexible work options

Skills & Requirements

Must-have

  • 5+ years technical support experience
  • 2+ years enterprise cloud software support
  • Linux SQL DBMS programming skills
  • XML JSON data format troubleshooting
  • Web Services API full stack troubleshooting

Nice-to-have

  • Finance or financial planning software knowledge
  • JavaScript development knowledge
  • ELK log aggregation tool usage
  • Empathetic customer service approach
  • Collaboration with internal QA teams

Key Requirements

  • 5+ years in Technical Support role
  • 2+ years as support engineer for enterprise cloud apps
  • Experience managing highly escalated cases
  • Relocation to Warsaw office required

Work Rights

Local candidates or those willing to relocate

Tailored Resume

Cover Letter