[한국화이자제약] Medical Information Customer Experience Specialist（1 Year Contract）

한국화이자제약

Hybrid
Provide medical information to patients
Handle adverse events and complaints
English and korean fluency required
Provide unsolicited technical and medical information to patients, caregivers, and healthcare providers in English or Korean for the KANZ region

Job Summary

  • Provide unsolicited technical and medical information to patients, caregivers, and healthcare providers in English or Korean for the KANZ region.
  • Handle inquiries according to global and local regulatory policies, including documentation, adverse event identification, and product quality complaints.
  • Orchestrate an ideal customer-centric experience by understanding the customer journey and onboarding customers to Pfizer channel platforms.

Matching Summary

Provide unsolicited technical and medical information to patients, caregivers, and healthcare providers in English or Korean for the KANZ region.

Skills & Requirements

Must-have

  • Provide medical information to patients
  • Handle adverse events and complaints
  • English and Korean fluency required
  • Customer-centric experience orchestration
  • Work in a virtual, multi-cultural environment

Nice-to-have

  • Contribute to content creation
  • Voice of the customer for process improvement
  • Participate in MI pillar projects
  • Onboarding and training support for team members

Key Requirements

  • Health Care Professional or Life Science Degree
  • 1-2 years Medical Information experience
  • Experience in patient/health counselling
  • Biomedical searching and literature evaluation
  • Medical writing and summarizing clinical data
  • Onboarding patients/HCPs to digital programs
  • Flexible work hours
  • Proficiency in Microsoft Office

Work Rights

Not specified

Tailored Resume

Cover Letter