Customer Success Manager (inside/small Accounts)

Amplify Health

Base: $80,000 - $90,000; bonus/equity: annual disc...
Account ownership & retention
Strategic planning
Implementation, onboarding & operations
Amplify is seeking a Customer Success Manager (CSM) to serve as the primary point of contact for our customers, owning the customer experience from launch through ongoing partnership

Job Summary

  • Amplify is seeking a Customer Success Manager (CSM) to serve as the primary point of contact for our customers, owning the customer experience from launch through ongoing partnership.
  • Essential Responsibilities include Account Ownership & Retention, Implementation, Onboarding & Operations, Business Value & Data Analysis, and Cross-Functional Collaboration.
  • The gross salary range for this role is $80,000 - $90,000, and the role is eligible to earn an annual discretionary bonus.

Matching Summary

Amplify is seeking a Customer Success Manager (CSM) to serve as the primary point of contact for our customers, owning the customer experience from launch through ongoing partnership.

Salary

Base: $80,000 - $90,000; Bonus/Equity: Annual discretionary bonus; Benefits: 401(k) plan, competitive health insurance and mental health options, basic life insurance, paid time off, parental leave

Skills & Requirements

Must-have

  • Account Ownership & Retention
  • Strategic Planning
  • Implementation, Onboarding & Operations
  • Business Value & Data Analysis
  • Cross-Functional Collaboration

Nice-to-have

  • Inspirational leader
  • Resilient
  • Growth Mindset
  • Professional

Key Requirements

  • 2+ years of experience in Account Management or Customer Success
  • Bachelor’s Degree or related work experience
  • Excellent verbal, written, and presentation skills
  • Strong organizational skills with project management ability
  • Proven track record in handling customer escalations

Work Rights

Not specified

Tailored Resume

Cover Letter