Senior Technical Account Manager

S-Communication Services GmbH

Warsaw, Poland
Base: zł193,800 pln - zł290,600 pln; bonus/equity:...
Hybrid (minimum 50% of time in office or field)
Customer relationship management
Saas solution management
Workday product expertise
S-Communication Services GmbH is seeking a Senior Technical Account Manager to provide proactive support and drive customer engagement for their AI platform. The ideal candidate should have significant experience in customer success and project management, particularly with complex B2B SaaS solutions, and possess strong technical skills

Job Summary

  • The Technical Account Management (TAM) team provides a proactive and personalized support experience for customers that require a higher level of engagement.
  • You will work with Workday's largest strategic accounts to build strong relationships while overseeing multiple accounts simultaneously and act as a liaison between Operations, Professional Services, Development, Product Management and Customers.
  • We’re obsessed with making hard work pay off, for our people, our customers, and the world around us, shaping the future of work so teams can reach their potential and focus on what matters most.

Matching Summary

Match Score: 85

S-Communication Services GmbH is seeking a Senior Technical Account Manager to provide proactive support and drive customer engagement for their AI platform. The ideal candidate should have significant experience in customer success and project management, particularly with complex B2B SaaS solutions, and possess strong technical skills.

Salary

Base: zł193,800 PLN - zł290,600 PLN; Bonus/Equity: May be eligible for Workday Bonus Plan or role-specific commission/bonus, annual refresh stock grants; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • Customer relationship management
  • SaaS solution management
  • Workday product expertise
  • Issue resolution and escalation management
  • Cross-functional engagement skills

Nice-to-have

  • Sun-drenched optimism and drive
  • Courageous collaborators
  • Curious minds
  • German, French or Spanish fluency

Key Requirements

  • 7+ years of experience in product support, customer success, account management or consulting
  • 5+ years of experience managing a complex SaaS solution
  • BS or MS in a Technical Degree or equivalent work experience
  • Fluent spoken and written English

Work Rights

Not specified

Tailored Resume

Cover Letter