Guest Service Coordinator (on-call)

Four Seasons Hotels & Resorts

Oahu, US
Base: $28.63 ph; bonus/equity: not specified; bene...
Guest reception and assistance
Arranging guest transportation
Handling guest inquiries and complaints
Four Seasons is powered by its people, fostering a culture of continuous improvement and mutual respect to create exceptional guest experiences

Job Summary

  • Four Seasons is powered by its people, fostering a culture of continuous improvement and mutual respect to create exceptional guest experiences.
  • The Guest Services Coordinator acts as a welcoming agent, recognizing VIPs and coordinating bellman and driver activities to ensure seamless guest arrivals and departures.
  • The role involves greeting guests, assisting with luggage and deliveries, providing local information, arranging transportation, and resolving guest issues with professionalism and hospitality.

Matching Summary

Four Seasons is powered by its people, fostering a culture of continuous improvement and mutual respect to create exceptional guest experiences.

Salary

Base: $28.63 per hour; Bonus/Equity: Not specified; Benefits: Competitive Salary, wages, and a comprehensive benefits package, Employee Discount for stays at any Four Seasons worldwide, Complimentary Dry Cleaning for Employee Uniforms, Complimentary Employee Meals

Skills & Requirements

Must-have

  • Guest reception and assistance
  • Arranging guest transportation
  • Handling guest inquiries and complaints
  • Maintaining delivery records
  • Professional guest interaction

Nice-to-have

  • Spirit of Aloha
  • Passion for excellence
  • Genuine heart
  • Recognizing familiar faces

Key Requirements

  • High School diploma
  • 2 years previous Resort or Hotel experience
  • Ability to read, write and speak English
  • Valid US Driver’s License
  • Legal work authorization in the United States

Work Rights

Must have legal work authorization

Tailored Resume

Cover Letter