Bilingual Enterprise Customer Support Advocate (japanese/ English Speaker)
Hootsuite
Tokyo, Japan
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Fluent in japanese and english verbal and written
Experience in product or customer technical support
Ability to troubleshoot issues across multiple channels
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Hootsuite is seeking a Bilingual Enterprise Customer Support Advocate fluent in English and Japanese, located in Tokyo, Japan. The role involves assisting high-value Enterprise customers with support, onboarding, and issue resolution while maintaining a customer-first approach across multiple channels.
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Job Summary
This role involves providing subject matter expertise and prompt support to Hootsuite's highest-valued Enterprise customer accounts.
The successful candidate will help identify trends, report patterns, and manage the onboarding process for large enterprise customers.
Candidates must demonstrate a customer-first mindset while communicating professionally across email, chat, and phone channels.
Matching Summary
Match Score: 75
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Hootsuite is seeking a Bilingual Enterprise Customer Support Advocate fluent in English and Japanese, located in Tokyo, Japan. The role involves assisting high-value Enterprise customers with support, onboarding, and issue resolution while maintaining a customer-first approach across multiple channels.
**
Skills & Requirements
Must-have
Fluent in Japanese and English verbal and written
Experience in product or customer technical support
Ability to troubleshoot issues across multiple channels
Nice-to-have
Knowledge of ZenDesk and Jira ticketing platforms
Passion for social media environments like Facebook and Instagram
Resilience and tolerance for change and ambiguity
Key Requirements
Fully fluent in Japanese and English (verbal and written)
Some relevant experience in a product or customer technical support role