Customer Service Representative

Cepheid

Barcelona, Spain
Process customer orders
Handle customer calls
Invoice management and dispute resolution
The Customer Service Representative is responsible for processing customer orders, complaints, credits notes, invoice management and dispute resolution

Job Summary

  • The Customer Service Representative is responsible for processing customer orders, complaints, credits notes, invoice management and dispute resolution.
  • Delivers an enhanced customer experience through excellent customer communication, effective resolution of customer issues and a culture of continuous improvement.
  • This position is part of the EMEA Customer Service team and this will be an on-site role in Barcelona.

Matching Summary

The Customer Service Representative is responsible for processing customer orders, complaints, credits notes, invoice management and dispute resolution.

Skills & Requirements

Must-have

  • Process customer orders
  • Handle customer calls
  • Invoice management and dispute resolution
  • Track orders to delivery
  • Excellent customer communication

Nice-to-have

  • Culture of belonging
  • Continuous improvement
  • Harnessing Danaher's system
  • Innovating at the speed of life

Key Requirements

  • 2-4 years relevant work experience
  • Fluency in English, Spanish and Italian
  • Experience with ERP systems
  • Experience with CRM systems
  • Experience of EDI preferred

Work Rights

Not specified

Tailored Resume

Cover Letter