Lead Product Manager, Digital Shopping Journey

HumanPanorama

Remote
$126,300 - $173,700 py; bonus incentive plan avail...
Fully remote
Digital shopping journey optimization
Medicare advantage plan selection
Customer experience strategy
This role oversees the strategy, roadmap, and performance of shopping and renewal journeys within the unsecured channel, ensuring experiences drive conversion, meet CMS regulatory standards, and reflect both customer needs and market dynamics

Job Summary

  • This role oversees the strategy, roadmap, and performance of shopping and renewal journeys within the unsecured channel, ensuring experiences drive conversion, meet CMS regulatory standards, and reflect both customer needs and market dynamics.
  • Own the full MA shopping, decision, and renewal journey—from awareness to plan selection—leveraging data, insights, and research to guide continuous iteration.
  • Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being.

Matching Summary

This role oversees the strategy, roadmap, and performance of shopping and renewal journeys within the unsecured channel, ensuring experiences drive conversion, meet CMS regulatory standards, and reflect both customer needs and market dynamics.

Salary

$126,300 - $173,700 per year; Bonus incentive plan available; Benefits: medical, dental, vision, 401(k), time off

Skills & Requirements

Must-have

  • Digital shopping journey optimization
  • Medicare Advantage plan selection
  • Customer experience strategy
  • CMS regulatory compliance
  • Cross-functional team leadership
  • Data-driven product decisions

Nice-to-have

  • Customer-obsessed mindset
  • Systems thinking approach
  • Navigating ambiguity
  • Advocacy for customer needs
  • Continuous discovery practices

Key Requirements

  • Minimum 7 years digital product management
  • Ownership of consumer-facing journeys
  • Proven success leading complex journeys
  • Strong analytical capabilities
  • Experience in regulated industries
  • Ability to lead cross-functional teams
  • Strong understanding of UX principles
  • Exceptional communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter