Customer Success Specialist – Phone/chat/case Mgmt

AIPL ACQUIRE INTELLIGENCE

Pasig City, Philippines
Phone, chat, and case management
Troubleshoot software issues
In-depth product knowledge
As Customer Success Specialist, your role is integral in keeping our customers happy and contributing to the success of our organization

Job Summary

  • As Customer Success Specialist, your role is integral in keeping our customers happy and contributing to the success of our organization.
  • Our Customer Success Specialists rectify existing problems and troubleshoot potential problems, and while utilizing excellent, in-depth knowledge of company products.
  • Providing exceptional support to new clients and on-going support and training to current clients is one of our three-fold objectives as a company.

Matching Summary

As Customer Success Specialist, your role is integral in keeping our customers happy and contributing to the success of our organization.

Skills & Requirements

Must-have

  • Phone, chat, and case management
  • Troubleshoot software issues
  • In-depth product knowledge
  • Client-facing communication
  • Problem-solving technology issues

Nice-to-have

  • Innovative and enthusiastic problem solver
  • Empowering and educating clients
  • Drive for client success
  • Teamwork and innovation

Key Requirements

  • 2+ years in technology
  • Client service experience
  • Proficient in Windows environments
  • Strong communication skills
  • Familiar with databases
  • Troubleshoot, test, report, document, install, train

Work Rights

Not specified

Tailored Resume

Cover Letter