Senior Compliance & Dispute Analyst (reg E / Banking Complaints)
Gen Digital Inc
Arizona, United States
Reg e dispute management
Efta dispute and chargeback processes
Case-management tools proficiency
At MoneyLion, the role protects customer financial trust by ensuring regulatory integrity and driving continuous improvement through complex investigations
Job Summary
At MoneyLion, the role protects customer financial trust by ensuring regulatory integrity and driving continuous improvement through complex investigations.
The position involves high-level oversight of Reg E disputes, complaint intelligence reporting, automation support, and strengthening compliance controls.
Success is measured by compliance with regulatory timelines, performance excellence in customer service, efficiency improvements, and enhanced customer experience.
Matching Summary
At MoneyLion, the role protects customer financial trust by ensuring regulatory integrity and driving continuous improvement through complex investigations.
Skills & Requirements
Must-have
Reg E dispute management
EFTA dispute and chargeback processes
case-management tools proficiency
automation and workflow optimization
QA program design and control frameworks
cross-functional collaboration
SQL and dashboard reporting
Nice-to-have
experience with ACH/Nacha return codes
knowledge of Visa/MC issuer-network flows
clear and empathetic communication skills
experience with consumer regulatory requirements
certifications like CRCM, CFE, CAMS
data storytelling and visualization
Key Requirements
2-4+ years Reg E dispute management experience
familiarity with ACH/Nacha and issuer networks
proficiency with case-management and CRM tools
experience designing QA and control-testing frameworks