Global Account Operations Manager Gt1 - Cee Accounts
Hp
Customer relationship management
Operational account management
Service level agreement compliance
The Global Account Operations Manager is responsible for managing the operational relationship with top global customers and ensuring delivery performance meets expectations
Job Summary
The Global Account Operations Manager is responsible for managing the operational relationship with top global customers and ensuring delivery performance meets expectations.
This role involves coordinating with sales, supply chain, and customer service teams to drive customer satisfaction and operational excellence across multiple business units.
The position requires strong leadership in managing escalations, designing procurement solutions, and supporting strategic contract enablement within a global virtual team environment.
Matching Summary
The Global Account Operations Manager is responsible for managing the operational relationship with top global customers and ensuring delivery performance meets expectations.
Skills & Requirements
Must-have
Customer relationship management
Operational account management
Service Level Agreement compliance
Project and program management
Cross regional leadership
Fluent English communication
Managing virtual teams
Nice-to-have
Negotiation and influencing skills
Executive presentations
Lean 6 Sigma analysis
Business acumen
Ability to build rapport with sales and customers
Fluency in Swiss German, French, or Dutch
Key Requirements
Bachelor’s Degree or equivalent experience
5+ years operational role experience
Project and/or program management experience
Fluent in English oral and written
Fluency in Swiss German, French, or Dutch preferred