Job Summary

• As a Support Engineer, you are the first point of contact for customers experiencing challenges navigating and implementing Data 360 and Agentforce products.
• The Salesforce Data 360 and Agentforce Support team is comprised of highly skilled technical engineers who have a passion for making customers successful.
• Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.

Matching Summary

Salary

Base: $80,900 - $122,300 annually; Bonus/Equity: company bonus, incentive for sales roles, equity as applicable; Benefits: medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), employee stock purchasing program

Skills & Requirements

Key Requirements

• Salesforce and/or CRM applications experience
• API / programming experience
• Big data experience
• Database concepts, Data management, SQL
• Customer Support or Customer Service experience
• Salesforce Developer, Agentforce, Data 360 Certifications
• Bilingual Portuguese, French or Spanish proficiency

Work Rights