Associate Digital Customer Success Manager

RELX TRADING AUSTRALIA PTY LIMITED COMPANY

Base: $59,200 - $98,600; bonus/equity: not specifi...
Not specified
Digital customer success
Customer engagement
Digital marketing
LexisNexis is seeking an Associate Digital Customer Success Manager to enhance engagement and retention within their digital customer base. The role requires expertise in digital customer success and analytics to develop scalable engagement strategies and effective communication

Job Summary

  • This role is focused on driving engagement, satisfaction, and retention across our self-serve and digital customer base through effective communication, digital experience optimization, and actionable insights.
  • The ideal candidate has experience in digital customer success, customer engagement, or a related digital marketing/analytics role.
  • Opportunity to shape and grow a digital-first customer success model at a leading global organization.

Matching Summary

Match Score: 85

LexisNexis is seeking an Associate Digital Customer Success Manager to enhance engagement and retention within their digital customer base. The role requires expertise in digital customer success and analytics to develop scalable engagement strategies and effective communication.

Salary

Base: $59,200 - $98,600; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • digital customer success
  • customer engagement
  • digital marketing
  • data analytics platforms
  • Pendo
  • Salesforce
  • digital communication channels

Nice-to-have

  • written Spanish language competencies
  • customer journey mapping
  • segmentation
  • automation tools
  • creative thinker
  • non–face-to-face environment

Key Requirements

  • 1-3+ years experience
  • Bachelor’s degree or equivalent experience
  • B2B SaaS or technology company experience preferred

Work Rights

Not specified

Tailored Resume

Cover Letter