Unloan is seeking a Product Support Specialist for its eCommerce team in Australia, focusing on providing exceptional customer care within a flexible, fully remote environment. The role requires experience in eCommerce and technical troubleshooting, offering a 12-month fixed-term opportunity with a rotating roster. Candidates should be passionate about customer solutions and ready to support business banking customers through innovative payment solutions
Job Summary
You will be the friendly voice our business customers hear when they contact us, becoming an eCommerce specialist who understands their unique needs and works to find solutions.
Responsibilities include understanding eCommerce products, providing world-class customer support, managing risk, and handling support requests professionally.
The role offers a rotating roster between 7am to 7pm Monday to Sunday, flexibility to work from home or offices, and a supportive training program.
Matching Summary
Match Score: 85
Unloan is seeking a Product Support Specialist for its eCommerce team in Australia, focusing on providing exceptional customer care within a flexible, fully remote environment. The role requires experience in eCommerce and technical troubleshooting, offering a 12-month fixed-term opportunity with a rotating roster. Candidates should be passionate about customer solutions and ready to support business banking customers through innovative payment solutions.
Skills & Requirements
Must-have
eCommerce product knowledge
technical troubleshooting expertise
payment gateway knowledge
API technical understanding
high volume inquiry management
risk management activities
Nice-to-have
customer care passion
innovative thinkers
flexibility for varied hours
collaboration focus
ability to explain complex concepts
Key Requirements
12 Month fixed term opportunity
Prior technical troubleshooting expertise
Experience with payment gateway
Technical understanding of APIs
Experience with card issuer or financial institution
Experience with enterprise software/SaaS platform
Experience with high volume inquiries across multiple channels