The Customer Support Technician II will independently support product lines by resolving customer issues and testing new technology
Job Summary
The Customer Support Technician II will independently support product lines by resolving customer issues and testing new technology.
Responsibilities include responding to unplanned breakdowns, loading HMIs and PLCs, and performing remote troubleshooting via VPN.
The role requires utilizing ERP systems to arrange part shipments outside normal business hours and documenting resolutions in asset management systems.
Matching Summary
The Customer Support Technician II will independently support product lines by resolving customer issues and testing new technology.
Skills & Requirements
Must-have
Proficient in PLC software
Strong troubleshooting skills
Experience with drives and HMIs
Remote VPN troubleshooting capabilities
ERP system usage for parts
Nice-to-have
B&R or Siemens control systems experience
Envelope inserting equipment knowledge
Surface treatment equipment knowledge
Proactive communication style
Continuous improvement mindset
Key Requirements
Two-year associate degree or high school diploma with 5-7 years experience
Knowledge of mechanical, pneumatic, and control systems