Postman is the world’s leading API platform used by millions of developers and thousands of enterprise organizations, including 98% of the Fortune 500
Job Summary
Postman is the world’s leading API platform used by millions of developers and thousands of enterprise organizations, including 98% of the Fortune 500.
The Customer Success Operations leader will design and own operational frameworks and systems that power the post-sales organization, reporting to the Head of GTM Operations.
Postman offers a comprehensive benefits package including full medical coverage, flexible PTO, wellness reimbursement, a monthly lunch stipend, and a collaborative in-office culture.
Matching Summary
Postman is the world’s leading API platform used by millions of developers and thousands of enterprise organizations, including 98% of the Fortune 500.
Skills & Requirements
Must-have
Customer Success Operations leadership
Customer lifecycle management processes
Customer Success platform and CRM integrations
Customer health scoring frameworks
Operational process design for retention and expansion
Cross-functional collaboration with Sales and Product
Nice-to-have
Strong analytical mindset
Systems thinking for scalable infrastructure
Transformation leadership in post-sales organizations
Customer-centric operational rigor
Experience with product usage data integration
Key Requirements
10+ years in Customer Success or Revenue Operations
Experience with high-growth SaaS Customer Success organizations
Deep understanding of onboarding, adoption, retention, expansion
Proven ability to build customer health scoring and segmentation models
Experience partnering with Sales, Product, and Support teams