Vp Gtsm Clientman Tribe And Singapore Support Lead

jobs.barclays

Pune, India
Not specified (assumed to support singapore business hours and rotational on-call availability).
13 years l2/l3 application support experience
Itil v3 or above foundation certified
Lead end to end run the bank services
Barclays is seeking a Vice President for their GTSM Clientman Tribe and Singapore Support Lead role in Pune, India. The position requires extensive technical support experience and leadership capabilities to maintain critical technology infrastructure, ensure operational excellence, and drive service improvements

Job Summary

  • This role is responsible for effectively monitoring and maintaining the bank's critical technology infrastructure while resolving complex technical issues to minimize operational disruption.
  • The successful candidate will lead a geographically distributed team, driving strategy, resource planning, and continuous improvements in service delivery and operational excellence.
  • Candidates must demonstrate strong leadership behaviors aligned with Barclays values including listening authentically, energizing teams, aligning across the enterprise, and developing others.

Matching Summary

Match Score: 85

Barclays is seeking a Vice President for their GTSM Clientman Tribe and Singapore Support Lead role in Pune, India. The position requires extensive technical support experience and leadership capabilities to maintain critical technology infrastructure, ensure operational excellence, and drive service improvements.

Skills & Requirements

Must-have

  • 13 years L2/L3 Application Support Experience
  • ITIL v3 or above foundation certified
  • Lead end to end Run the Bank services
  • Deep expertise in Incident Problem Change Release
  • Strong capability in service resilience disaster recovery
  • Experience establishing robust governance models risk controls

Nice-to-have

  • SRE principles SLIs SLOs error budgets reliability engineering
  • SQL queries Oracle MS SQL experience
  • Unix/Linux environment server configurations shell scripting
  • AWS API based applications hands on experience
  • GenAI enabled service management automation capabilities

Key Requirements

  • 13 years of L2/L3 Application Support Experience
  • ITIL v3 or above foundation certification
  • Leadership experience managing large distributed teams
  • Proven track record in regulated enterprise environments

Work Rights

Not specified

Tailored Resume

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