Tamara.co is seeking a Team Lead for their Customer Care department in Riyadh, Saudi Arabia. The ideal candidate will have experience in customer service leadership, strong interpersonal skills, and a passion for fostering team development
Job Summary
Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true.
The Team Leader will be responsible for overseeing customer service representatives, providing frequent performance feedback, and assisting with duties as needed.
Candidates must have at least one year of experience as a supervisor or team lead within the customer service or contact center field.
Matching Summary
Match Score: 85
Tamara.co is seeking a Team Lead for their Customer Care department in Riyadh, Saudi Arabia. The ideal candidate will have experience in customer service leadership, strong interpersonal skills, and a passion for fostering team development.
Skills & Requirements
Must-have
Oversee customer service staff activities
Provide regular performance feedback
Monitor daily operations activities
Train staff on policies and procedures
Investigate and resolve complaints
Nice-to-have
Empathy and respect in interactions
Solution-oriented mindset
Ability to change course quickly
Positive outlook under pressure
Strong communication skills
Key Requirements
Bachelor's or Master's degree in business administration