Technical Support Technician - International (europe)

MicroAire Surgical Instruments LLC

Germany
Fully remote
Medical device hardware troubleshooting
Hands-on equipment installation
Clinical environment awareness
Serve as the primary technical liaison for European customers, providing on-site installation, setup, troubleshooting, and ongoing technical support for MicroAire surgical equipment

Job Summary

  • Serve as the primary technical liaison for European customers, providing on-site installation, setup, troubleshooting, and ongoing technical support for MicroAire surgical equipment.
  • This role combines hands-on field support, remote assistance, and customer training, while partnering closely with International Sales, Quality, Operations, and Engineering to deliver consistent, compliant, and high-quality customer experiences.
  • Accurately document all customer interactions, service activities, and technical issues in MicroAire’s CRM or service management systems, ensuring compliance with regulatory requirements.

Matching Summary

Serve as the primary technical liaison for European customers, providing on-site installation, setup, troubleshooting, and ongoing technical support for MicroAire surgical equipment.

Skills & Requirements

Must-have

  • Medical device hardware troubleshooting
  • Hands-on equipment installation
  • Clinical environment awareness
  • Technical explanation and training
  • Cross-cultural communication
  • Analytical troubleshooting

Nice-to-have

  • Relationship-based support
  • Continuous improvement mindset
  • Partnership with Sales, Quality, and Engineering

Key Requirements

  • Bachelor's degree required
  • Experience supporting medical devices
  • Experience working directly with hospitals
  • Must live near an international airport
  • 60% Travel required

Work Rights

Not specified

Tailored Resume

Cover Letter