Lead Client Care Advisor (lead Receptionist)

veterinarisiena.it

Teddington, , GB
Base: up to £29,000 py depending on experience; bo...
Onsite
Leadership experience
Reception or client care experience
Cash handling and till operation
Vet4Life is a modern, well-established first-opinion small animal practice with three RCVS-accredited sites and multiple client service awards

Job Summary

  • Vet4Life is a modern, well-established first-opinion small animal practice with three RCVS-accredited sites and multiple client service awards.
  • The role involves leading client care across three high-performing practices, including monitoring client feedback, enforcing service standards, and developing team members.
  • Employees benefit from 5 weeks holiday plus bank holidays and birthday leave, career progression, staff discounts, wellness programs, and a supportive, inclusive culture.

Matching Summary

Vet4Life is a modern, well-established first-opinion small animal practice with three RCVS-accredited sites and multiple client service awards.

Salary

Base: Up to £29,000 per annum depending on experience; Bonus/Equity: Not specified; Benefits: 5 weeks holiday plus bank holidays and birthday leave, career progression, staff discount schemes, life assurance, enhanced sickness pay, pension scheme, wellness programs

Skills & Requirements

Must-have

  • Leadership experience
  • Reception or client care experience
  • Cash handling and till operation
  • Strong administration and organisation skills
  • IT skills including Word, Excel and Outlook
  • Flexible work location within Southwest London

Nice-to-have

  • Empathy and client relationship building
  • Motivating and boosting employee morale
  • Training and supporting new hires
  • Career progression opportunities
  • Wellness program participation
  • Work–life balance focus

Key Requirements

  • Leadership experience required
  • Reception or client care experience required
  • Previous veterinary industry experience desirable
  • Confident IT skills with Word, Excel, Outlook
  • Flexible to work at multiple clinic locations

Work Rights

Not specified

Tailored Resume

Cover Letter