Job Summary

• The Front Desk Host is responsible for Front Desk, Bell Services, and Concierge Services, providing a unique check-in experience and exceptional personalized service to all guests.
• Key responsibilities include assigning and escorting guests to rooms, assisting with luggage, providing room quotes and upsells, and sharing hotel knowledge using personalization.
• The role requires the ability to interact with guests, maintain guest confidentiality, know hotel functions, provide local information, and handle guest inquiries and arrangements.

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Skills & Requirements

Key Requirements

• High School diploma or higher
• Previous hospitality experience preferred
• Excellent customer service skills
• Excellent communication skills, both verbal and written
• Ability to use technology e.g. tablets, iPads

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