Air Freight Customer Service Officer (East / 5.5 days shift work) [EL]

WECRUIT PTE. LTD.

Singapore, Singapore
Air freight shipment coordination
Customer enquiry response
Shipment data system updates
The role involves coordinating flight bookings with airlines and arranging shipments for customers

Job Summary

  • The role involves coordinating flight bookings with airlines and arranging shipments for customers.
  • Candidates must maintain strong relationships with internal teams and external stakeholders while ensuring adherence to SOPs.
  • The position requires tracking shipment progress and collaborating with the billing team to close jobs and process invoicing.

Matching Summary

Match Score: 75

The role involves coordinating flight bookings with airlines and arranging shipments for customers.

Skills & Requirements

Must-have

  • Air freight shipment coordination
  • Customer enquiry response
  • Shipment data system updates
  • Customs and carrier liaison
  • 5.5 days shift work availability

Nice-to-have

  • Strong relationship building skills
  • Problem resolution capabilities
  • Process improvement mindset
  • Team collaboration experience

Key Requirements

  • Availability for 5.5 days shift work
  • Experience in logistics or customer service
  • Ability to liaise with customs and carriers

Work Rights

Not specified

Tailored Resume

Cover Letter