The Universal Agent Ambassador serves as the first point of contact in the lobby, ensuring smooth guest flow and exceptional service
Job Summary
The Universal Agent Ambassador serves as the first point of contact in the lobby, ensuring smooth guest flow and exceptional service.
Responsibilities include managing check-in and check-out procedures, handling cash transactions, and providing concierge services to onsite guests.
The role involves transitioning guests into a marketing presentation opportunity for Travel + Leisure Co. while maintaining high standards of professionalism.
Matching Summary
The Universal Agent Ambassador serves as the first point of contact in the lobby, ensuring smooth guest flow and exceptional service.
Skills & Requirements
Must-have
One year hospitality customer service experience
High school diploma or equivalent education
Cash handling and banking procedures
Lobby traffic flow management
WYNSOS program data entry
Nice-to-have
Vacation ownership industry experience
Local area knowledge and recommendations
Professional telephone etiquette skills
Team collaboration via two-way radio
Ability to prescreen guests for presentations
Key Requirements
Minimum one year of successful customer service experience
High School diploma or equivalent
Experience in hospitality/hotel environment preferred