Contact Center Professional - Multilingual

Armaokchapter

Not specified
Multilingual communication skills
Chat voice email video support
Banking product knowledge payments cards
Armaokchapter is seeking a multilingual Contact Center Professional for fixed-term employment to provide comprehensive support to clients through various communication channels. The role requires a proactive approach to customer service, adaptability to multiple processes, and the ability to manage complex customer requests efficiently while adhering to compliance regulations

Job Summary

  • The role involves providing comprehensive support to clients regarding daily banking products through multiple communication channels including chat, voice, and video.
  • Employees are expected to process customer requests operationally while strictly adhering to applicable legislation and internal compliance regulations.
  • The position requires flexibility to switch between various channels and a proactive approach to cross-skilling within the organization.

Matching Summary

Match Score: 85

Armaokchapter is seeking a multilingual Contact Center Professional for fixed-term employment to provide comprehensive support to clients through various communication channels. The role requires a proactive approach to customer service, adaptability to multiple processes, and the ability to manage complex customer requests efficiently while adhering to compliance regulations.

Skills & Requirements

Must-have

  • Multilingual communication skills
  • Chat voice email video support
  • Banking product knowledge payments cards
  • System operational processing capabilities
  • Compliance and risk adherence

Nice-to-have

  • Agile channel switching ability
  • Cross-skilling initiative participation
  • Proactive problem solving attitude
  • Collaborative team partnership mindset
  • High energy enthusiasm for challenges

Key Requirements

  • Fixed term employment contract
  • Ability to learn multiple processes
  • Understanding of banking regulations

Work Rights

Not specified

Tailored Resume

Cover Letter