Driveway is seeking a Customer Satisfaction Representative to enhance customer experience by addressing concerns and ensuring satisfaction. The role focuses on improving customer satisfaction processes and requires strong communication and attention to detail, with a preference for candidates with warranty claims or collections experience
Job Summary
As a Customer Satisfaction Representative, you will play a crucial role in leading customer satisfaction improvement processes, serving as the key liaison between our dealership and customers.
Your focus will be on ensuring our customers' perspectives come first, following up with them to ensure their concerns are addressed and resolved promptly.
We offer best in class industry benefits including Medical, Dental and Vision Plans, Paid Holidays & PTO, and a 401(k) Retirement Plan.
Matching Summary
Match Score: 85
Driveway is seeking a Customer Satisfaction Representative to enhance customer experience by addressing concerns and ensuring satisfaction. The role focuses on improving customer satisfaction processes and requires strong communication and attention to detail, with a preference for candidates with warranty claims or collections experience.
Salary
$20.00-$22.00
Skills & Requirements
Must-have
Customer satisfaction improvement initiatives
Liaison between dealership and customers
Continuous improvement plans
Follow up with customers within 48 hours
Track and trend customer concerns
Handle Better Business Bureau reviews
Nice-to-have
Positive attitude
Team player
Key Requirements
Warranty Claims or Collections experience highly preferred