Base: up to $22 ph; bonus/equity: bonus pyy opport...
On-site
Professional, friendly service
Empathy and professionalism
Accurate electronic medical records
Sharon Vet Clinic is seeking a Customer Service Lead to supervise and mentor the reception team while ensuring exceptional client service and operational support. The ideal candidate should have a background in veterinary services, strong leadership skills, and a commitment to building long-term client relationships
Job Summary
As both a Client Service Representative and Supervisor, you will serve as the first and last point of contact for our clients while guiding and supporting the reception team to ensure outstanding client and patient experiences.
Recruit, onboard, and train new reception team members, provide mentorship, coaching, and performance feedback, and address performance concerns with professionalism and accountability.
We offer a competitive compensation and benefits package including: Pay up to $22 per hour (based on experience), Bonus pay opportunities, Medical, Dental & Vision Insurance, 401(k) with matching options, Paid Time Off, CE Allowance, Employee Pet Discounts, Life Insurance, Flexible scheduling options.
Matching Summary
Match Score: 85
Sharon Vet Clinic is seeking a Customer Service Lead to supervise and mentor the reception team while ensuring exceptional client service and operational support. The ideal candidate should have a background in veterinary services, strong leadership skills, and a commitment to building long-term client relationships.
Salary
Base: Up to $22 per hour; Bonus/Equity: Bonus pay opportunities; Benefits: Medical, Dental & Vision Insurance, 401(k) with matching options, Paid Time Off, CE Allowance, Employee Pet Discounts, Life Insurance, Flexible scheduling options
Skills & Requirements
Must-have
professional, friendly service
empathy and professionalism
accurate electronic medical records
foster a culture of accountability
Nice-to-have
passionate veterinary receptionist
teaching and mentoring others
positivity and accountability
team development
Key Requirements
High school diploma (required)
Minimum 3 years of customer service experience
At least 1 year of veterinary experience
1–2 years of leadership or supervisory experience (preferred)